Ordering

You have 2 different ways to place an order

  1. The fastest, easiest & most popular way to order with us is through our website, simply find your product, upload art or design online free and check out. Click here to learn more about online orders.
  2. We can also process your order the traditional way which is via email/phone but this process can be lengthy and you will need to email your files along with a few forms that need to be signed then submitted alongside your state ID and pictures/scans of your credit card. There are additional mandatory file review fees of $75 per file/per order/per side for all orders via phone & email. Click here to learn more about phone & email orders.

To place an order you must first find the product you want us to produce. The product page will list cost, details and allow you to add your customization content, also referred to as graphics or art.

There are 3 ways to find a product. The first way is by browsing our categories and products, simply by scrolling down along the left side of the website. Secondly, you can click on the blue products and price button beneath the logo at the top main navigation menu of the site. Lastly, you can search for your product using the search bar by simply typing the name of your product. Some products have subcategories that give you more specific product types. Also, you may note that when you are on a mobile device or tablet the layout of our website may look slightly different, this is to ensure that you have a good experience on your device. For all of our features and to get the full experience, we recommend using a desktop or laptop computer. Now that you have chosen your product, you will see a page where you can get a price instantly by selecting the exact information from the drop-down fields. Below that you can view your shipping, pick up or local messenger delivery cost. It is important that you enter your state and 5 digit zip code, otherwise, you will not be able to see all of the delivery options. The delivery cost you see now is only an estimate, if you are purchasing multiple products, your delivery cost will be lower since they will be combined at checkout.

Now it's time to move on to the next step, which is to provide the artwork or the graphics that we will use to customize your selected product`. Below your estimated subtotal cost, you will see 4 options that allow you to continue, on some products you will only see 2 or 3, based on availability. The options are to upload a design, design your own, custom quotes, and when available, browse designs. "Design your Own", will allow you to create your design from scratch starting with a blank canvas from our Free online design studio. Our online design studio offers a simplified version of both photoshop & Microsoft word combined. If you need to see instructional videos about our free online design studio and other features, scroll to the bottom of the website samedayrushprinting.com and click tutorials under the tools menu. "Browse designs" allows you to select from hundreds if not thousands of elegant and professional pre-made designs. If you select this option, you can simply find a pre-made template you like and replace the existing content for yours, for a quick and easy design. Our pre-made templates are only available on some products for now, as time goes by we are adding more pre-made designs and hopefully soon all of our products will have pre-made designs to select from for your ease. "Upload design" allows you to upload print-ready files that meet our requirements, it is highly recommended that you hire a professional graphic print designer when selecting this option. If you would like to hire one of our graphic design professionals we are always available for an additional fee, learn more about our in house professional design service by clicking on graphic & print design at the bottom of our website. Custom Quote can be used to request a customized product configuration which is not available on the site or for highly customized products. Regardless of which option you select for your design, you will be taken to our free online design studio to start a design, edit a design or make final adjustments. Once everything looks perfect in the design studio, click continue to move on to the next step, to review your order options & view your free instant online preview (provided with most products).

You will need to log in or If you do not have an account, you will need to create one. View our video tutorials about the benefits of having an account with us for storing your designs, generating custom QR codes, claiming your rewards points, and easy reordering. To proceed onto the next step, you must agree to our policy and terms. Remember, we do not cancel orders and all sales are final. click on the checkbox to agree, then click "save and add to cart". Now a pop- up will appear showing you related products that other customers have purchased along with this product. In the final step, you have one last overview of your order, as well as a field to enter your delivery and shipping address. Enter any coupon codes or special instructions for your order. keep in mind that the special instructions have to be simple, for example; the entrance to my building is on a specific corner or the doorman's name is Joe. Please do not enter custom printing instructions since anything custom may incur additional costs. Also, do not ask any questions via the special instructions field - any questions must be answered prior to placing an order since we do not allow changes once an order is placed. If you need any of the following additional services please contact us so we can accommodate you: If you have missed our cut off time, need your prints sooner than our same day production print speed, printing during holidays, weekends, evenings, and nights or for highly customized print jobs. Keep in mind that additional fees may apply. We have a tutorial video on how this extra rush process works, feel free to watch it if you need this type of service at samedayrushprinting.com. Once both addresses have been entered, you will then need to select your shipping method and enter your credit card to check out. Please verify that everything is correct and click the place your order button at the bottom of your screen. You will receive a confirmation page with your order number and you may also receive an email and a text with a confirmation. We will notify you via text and/or email as your order moves along the production process for example as it is put into production, when it is being packaged and when it goes out for delivery, etc. Feel free to watch our other instructional videos on how to use our website and services or contact us 24/7 for further assistance. We hope to work with you soon. Thank you for using samedayrushprinting.com

Yes, we now have a pick up that you can select under delivery method. We highly recommend customers opt to get local messenger courier delivery or even shipping, instead of local pick up. The main reason is that we have a large volume of orders daily and when customers select to pick up wait times for pick up could be extremely long. We have other minor reasons, for example, all products print in one of our multiple production facilities, so its easier to send the product directly to you instead of sending it to our pick up location. Sending items to you directly is much faster and avoids the wait time. Besides the fee, your order takes an extra day to be available for pick up so it is usually more feasible for large orders or for highly custom jobs. Our sincere apologies for any inconvenience that our pickup policy may cause you. You may also use our free non-rush 7-day delivery option.

Absolutely! You can pay an additional rush fee to have your order printed faster than our same day production print speed. Contact us via live chat to discuss prior to ordering, prices are provided on a case by case basis and are based on our current workload, which functions similar to uber's surge pricing. You will be charged an additional rush fee based on your required speed. Click this link to view details on how to place an order for this extremely rush print speed https://www.samedayrushprinting.com/weekend-holiday-night-printing.html

We have a wide variety of printing methods available, all of which can be produced the same day. Click this link to read in detail of the different ways we can print https://www.samedayrushprinting.com/printing-methods.html

Absolutely! You can order past our cut off time and still get same day service. Contact us via live chat to discuss prior to ordering, prices are provided on a case by case basis and are based on our current workload, which functions similar to uber's surge pricing. You will be charged an additional rush fee based on your required speed. Click this link to view details on how to place an order for this extremely rush print speed https://www.samedayrushprinting.com/weekend-holiday-night-printing.html

General

Your credit card is charged at the time you place your order on our website.

UV coating is a very high-gloss coating that makes the print durable and eye-catching, while enhancing the depth of color. It is not suitable for writing or printing on.

-No, Unfortunately, splitting on online orders and sending to multiple addresses is not available.

We are located in New York City, Our address is 43 W33rd St. Suite 202B N.Y, N.Y 10001

We are not a regular printing company. Our pre/post protocols and requirements are completely different than what you may be used to with your traditionally or existing printing company. We recommend that you browse our entire website before ordering specifically faq's, file preparation, policy and terms.

-You have three options:

(A) ONLINE INSTANT PROOF

(B) HARD COPY COLOR PROOF

(C) DIGITAL EMAIL PROOF Upon placing your order for any product you will automatically receive an online instant proof, free of charge. You can also choose a physical hard copy proof or a digital email proof, additional charge will apply. Price varies depending on the turnaround option you choose on your order.

CAN YOU COLOR MATCH MY ORDER? unless specified via a PANTONE color match. It is impossible to guarantee 100% color accuracy because of the many different variables that go into the design of a print ready file, as for printing of that file. Most graphic design software gives you the option of working in one of two color modes – CMYK or RGB. 

Scanners and digital cameras create images – while computer monitors and desktop printers display images – using a combination of just three colors: (R)ed (G)reen and (B)lue. So the design on your computer screen or one printed on your desktop printer will appear a shade different from what comes off a printing press, because printing presses execute full-color pictures and images using the CMYK color or pre selected ink from a container.   To maximize color accuracy, all print-ready files must be in CMYK. Files created using RGB will be automatically converted to CMYK before going on the printing press, and we can’t be responsible for the slight – but inevitable – color shift that will occur on the final product.

We accept all major credit cards, including MasterCard, Visa, Discover and American Express

-(1) All monitors display colors using RGB colors (red, green, blue). Meanwhile, all printing presses print full-color images using other colors; the CMYK colors (cyan, magenta, yellow and black). The RGB color spectrum is larger than the CMYK color spectrum. As such, it is possible to create colors in RGB that you cannot make in CMYK. These colors are said to be "outside the CMYK color gamut". So if you are working in an photo editing program such as Adobe Photoshop, and are working in RGB mode, you can create colors that look great on your monitor, but are nonetheless impossible to print. This is because before a file can be printed on an offset press it must be converted to CMYK. If your image editing program has a "CMYK Preview" option, you should always work in that mode to allow you to gage the limitations of the CMYK color gamut. Otherwise, you should always work in CMYK mode.

(2) Let's assume that the file you created in Photoshop is in CMYK mode. First, your monitor is still using RGB colors to display the CMYK colors. This is the first limitation. Secondly, your monitor's calibration affects what you see on your screen and as such, colors on the printed card may vary from what you see on your screen. If your monitor is not calibrated, and 90% of the time consumer monitors are not calibrated, your artwork will look different than it would on a calibrated monitor. 

Please note that your monitor's calibration affects what you see on your screen. Colors viewed on computer monitors may vary significantly from the appearance of the final printed piece. DO NOT TRUST the colors on your monitor.  DO NOT TRUST the colors on your monitor unless you have a monitor that has been accurately calibrated to SWOP standards. Please keep in mind that Same Day Rush Printing does not guarantee color matching.

If precise color matching is critical, we strongly recommend purchasing a hard copy color proof from Same Day Rush Printing.

Unfortunately, we do not accept deposits. All orders are prepaid.

Yes we can. Simply send us an email specifying what product you need and indicate your custom size and we can custom cut your prints to meet your needs. You can either email us at info@samedayrushprinting.com or give us a call at 888.409.4420

The price per product is for one lot at the quantity ordered. For example, if you have a 4"x6" postcard that has a same front, but two versions for the back, you cannot order 2,500 of one lot and 2,500 of the second lot for the 5,000 price. This would be treated as two orders for 2,500 cards.

Whenever the status of an order changes, we send out a status update via email so you feel informed every step of the way.

Yes. By logging into your account, clicking on "My Orders" and entering your username and password, you can check at what stage of production your job is in. In addition, you can email us requesting updates on your order.

Turnaround

Yes you can place an order with a longer turnaround, Please check our website for turnaround options available.

The cut off time will vary by the product and service. 

 An idea for estimated delivery time is displayed upon selecting the delivery option on the website.

All orders placed past our cut off time will only be delivered via messenger. 

Yes, The prices will be slightly more if you want to order same day past our cut off time, after hours, weekends and holidays.

Unfortunately because on Saturdays & Sundays none of our locations are open, pick up is not available but we do have our local messenger service in the NYC area & surroundings to deliver your order that same day if needed.

No. Our turnaround time is an estimation of when your order is scheduled to be completed. Turnaround time starts when your order is paid. Shipping times are in addition to the turnaround times posted on our website.

When we count turnaround time other than same day we only count Monday through Friday.

Shipping via UPS, Fed Ex and also offer local messenger service for all five boroughs in New York.

File Preparation

We do not recommend that you do this. If You created your files at a low resolution (ex 72 or 150 dpi) and then you manually change the resolution to 300dpi. This results in asking the computer to calculate the pixels that are not there and to add new ones, thereby interpolating the image. Computers cannot add new data to sharpen the image, they can only add "filler" pixels. This usually always results in blurry and muddy images. Hence, if your original file was created at anything less than 300 dpi, it IS NOT acceptable to simply manually change the resolution to 300 dpi after the files have been created. Your files or images must be either recreated or rescanned at 300 dpi. Please remember that the image or file needs to be 300 dpi at FINAL SIZE. So if an image is 2"x2" at 300 dpi and then placed in a page layout program, such as Quark Express, and blown up 200% to 4"x4", the resolution now is only 150 dpi

We accept JPG, TIFF and PDF file types.

Colors displayed on your computer screen do not always match the colors on your printed output. DO NOT trust your monitor! Why would the color on your monitor and the color on the actual postcard vary? Simply because they use different methods for creating color. There are differences between what you see on your computer screen and the output of your color printer. In some cases they can be quite different. As a result, producing attractive printed documents involves compensating for these differences. The Color that is displayed on your computer monitor is created by projected or additive light. Red, Green, and Blue lights (hence the term RGB) are projected in differing strengths to form various color combinations. White results from combining Red, Green and Blue at it's full strength. The printed color, however, is reflected or subtractive color. The printed inks take in certain colors from the visible light spectrum -- what you see is actually the light which is reflected off the paper and inks. The printed color is referred to as CMYK color because Cyan, Magenta, Yellow and blacK inks are used to created the colors. As a result of these different methods for creating color, color mismatches often occur between monitors and printers. The range of color which can be produced on a monitor differs from that of a printer -- both devices produce some colors which the other cannot. Further problems occur because computer monitors are rarely calibrated to any standard settings and their colors shift as they age.

YES on occasion. However, it is strongly suggested that you do not use a thin border around your postcard, poster, brochure or whatever else it may be that you are printing. If you are designing your file with a border around the edges, Please allow .125" cutting space around your card. NO BORDERS are recommended, as shifting in the cutting process may make borders appear uneven.we need for bleed. Due to physical limitations of guillotine cutting, borders thinner than that will most likely appear uneven. Critical type or images, as well, must be at least 1/8" from the edge of the card. Same Day Rush Printing will not be responsible for typing errors, art or images that are cut off if these guidelines are not followed.

Bleed is a term used in the printing industry that simply means that there is printing going right to the edge of the paper. When that occurs, bleeds must be incorporated into your file. For example, if you are ordering postcards that are size 5x7" and there is printing extending all the way up to the edge of all four sides, you must incorporate an 1/4" bleed on all sides. In the above example, your file or page size must be 5.25"x7.25". If you were to draw guides on your 5.25"x7.25" image that were 1/4" from the edge all the way around, the area outside that box formed by your guides is the bleed area, and that area will be cut off. You must make sure that your text and images that you desire to appear on your card are comfortably fit within those guides. Another 1/4" within the guides is an acceptable safety zone. You can download templates for most products, from the Templates tab.

NO. Most web graphics are 72 dpi, on occasion is not a problem. But when it comes to printing, the images or files that you submit must be 300 dpi, at final size, to ensure maximum sharpness and quality. Failure to do so may result in pixelation and blurriness to your prints. Beware of Interpolation! DO NOT interpolate! Let's say that you've created your files at a low resolution (ex: 72 or 150 dpi) and then manually go and change the resolution to 300dpi resolution. This results in asking the computer to calculate the pixels that are not there and to add new ones, thereby interpolating the image. Computers cannot add new data to sharpen the image, they can only add "filler" pixels. This usually results in blurriness and pixelated images. Hence, if your original file was created at anything less than 300 dpi, it IS NOT acceptable, simply manually change the resolution to 300 dpi after the files have been created. Your files or images must be either recreated or rescanned at 300 dpi. Please note that the image or file needs to be 300 dpi at FINAL SIZE. So if an image is 2"x2" at 300 dpi and then placed in a page layout program and blown up 200% to 4"x4", the resolution now is only 150 dpi.

At times we can accept Microsoft Publisher or Microsoft Word files at our discretion, but we cannot guarantee that your content included is of high quality as publisher nor word are professional design software in which you can control quality output. Simply send us the Publisher or Word files and we will attempt to open them here and convert them to a PDF to print with an additional fee for conversion.

Online Design Tool

Online Ordering & Online Design