FREQUENTLY ASKED QUESTIONS
You have 2 different ways to place an order
- The fastest, easiest & most popular way to order with us is through our website, simply find your product, upload art or design online free and check out. Click here to learn more about online orders.
- We can also process your order the traditional way which is via email/phone but this process can be lengthy and you will need to email your files along with a few forms that need to be signed then submitted alongside your state ID and pictures/scans of your credit card. There are additional mandatory file review fees of $75 per file/per order/per side for all orders via phone & email. Click here to learn more about phone & email orders.
To place an order it is very easy. First, search the product you need in the search box then select that product options for this product. You can then upload your files, select a pre-designed template (if available) or use our design studio to create your artwork then proceed to check out. Click here to learn more.
Unfortunately due to the Covid19 pandemic, we have eliminated all pickup services until further notice.
Absolutely! You can pay an additional rush fee to have your order printed faster than our same day production print speed. Contact us via live chat to discuss prior to ordering, prices are provided on a case by case basis and are based on our current workload, which functions similar to uber's surge pricing. You will be charged an additional rush fee based on your required speed. Click this link to view details on how to place an order for this extremely rush print speed https://www.samedayrushprinting.com/weekend-holiday-night-printing.html
We have a wide variety of printing methods available, all of which can be produced the same day. Click this link to read in detail of the different ways we can print https://www.samedayrushprinting.com/printing-methods.html
Absolutely! You can order past our cut off time and still get same day service. Contact us via live chat to discuss prior to ordering, prices are provided on a case by case basis and are based on our current workload, which functions similar to uber's surge pricing. You will be charged an additional rush fee based on your required speed. Click this link to view details on how to place an order for this extremely rush print speed https://www.samedayrushprinting.com/weekend-holiday-night-printing.html
Your credit card is charged at the time you place your order on our website.
UV coating is a very high-gloss coating that makes the print durable and eye-catching while enhancing the depth of color. It is not suitable for writing or printing on.
No, unfortunately splitting on online orders and sending to multiple addresses is not available under one order. If you have multiple addresses you can place multiple orders for each address.
We are not your traditional printing company. Our pre/post-production protocols and requirements are completely different than what you may be used to with your traditionally or existing printing company. We recommend that you browse our entire website before ordering specifically our faq's, file preparation, policy & terms.
You have 4 proof options:
1) Instant Online Preview
2) Digital Rendering Proof
3) Photograph of a Hard Copy Proof
4) Hard Copy Proof
CAN YOU COLOR MATCH MY ORDER? unless specified via a PANTONE color match. It is impossible to guarantee 100% color accuracy because of the many different variables that go into the design of a print ready file, as for printing of that file. Most graphic design software gives you the option of working in one of two color modes – CMYK or RGB.
Scanners and digital cameras create images – while computer monitors and desktop printers display images – using a combination of just three colors: (R)ed (G)reen and (B)lue. So the design on your computer screen or one printed on your desktop printer will appear a shade different from what comes off a printing press, because printing presses execute full-color pictures and images using the CMYK color or pre selected ink from a container. To maximize color accuracy, all print-ready files must be in CMYK. Files created using RGB will be automatically converted to CMYK before going on the printing press, and we can’t be responsible for the slight – but inevitable – color shift that will occur on the final product.
We accept all major credit cards, including MasterCard, Visa, Discover and American Express
-(1) All monitors display colors using RGB colors (red, green, blue). Meanwhile, all printing presses print full-color images using other colors; the CMYK colors (cyan, magenta, yellow and black). The RGB color spectrum is larger than the CMYK color spectrum. As such, it is possible to create colors in RGB that you cannot make in CMYK. These colors are said to be "outside the CMYK color gamut". So if you are working in an photo editing program such as Adobe Photoshop, and are working in RGB mode, you can create colors that look great on your monitor, but are nonetheless impossible to print. This is because before a file can be printed on an offset press it must be converted to CMYK. If your image editing program has a "CMYK Preview" option, you should always work in that mode to allow you to gage the limitations of the CMYK color gamut. Otherwise, you should always work in CMYK mode.
(2) Let's assume that the file you created in Photoshop is in CMYK mode. First, your monitor is still using RGB colors to display the CMYK colors. This is the first limitation. Secondly, your monitor's calibration affects what you see on your screen and as such, colors on the printed card may vary from what you see on your screen. If your monitor is not calibrated, and 90% of the time consumer monitors are not calibrated, your artwork will look different than it would on a calibrated monitor.
Please note that your monitor's calibration affects what you see on your screen. Colors viewed on computer monitors may vary significantly from the appearance of the final printed piece. DO NOT TRUST the colors on your monitor. DO NOT TRUST the colors on your monitor unless you have a monitor that has been accurately calibrated to SWOP standards. Please keep in mind that Same Day Rush Printing does not guarantee color matching.
If precise color matching is critical, we strongly recommend purchasing a hard copy color proof from Same Day Rush Printing.
Unfortunately, we do not accept deposits. All orders are prepaid at the time you place an order.
Yes, we can. Most products have a trim down option or allow you to enter a custom size. If you don't see either option you can request a custom quote here.
The price per product is for one lot at the quantity ordered. For example, if you have a 4"x6" postcard that has the same front, but two versions for the back, you cannot order 2,500 of one lot and 2,500 of the second lot for the 5,000 price. This would be treated as two orders for 2,500 cards.
Whenever the status of your order changes and moves along with its production, we send out a status update via email or text (depending on what settings you used when placing an order).
Yes! By logging into your account, clicking on "My Orders" then selecting your order and clicking on "Order Updates".
Yes you can place an order with a longer turnaround, Please check our website for turnaround options available.
The cut off time will vary by the product and service.
An idea for estimated delivery time is displayed upon selecting the delivery option on the website.
Unfortunately not at the moment, only delivery via local messenger courier delivery service or shipping.
Yes, The additional fees will be vary based on availability and workload as well as job size requested.
Unfortunately not at the moment, only delivery via local messenger courier delivery service or shipping.
No. Our production print speed is the time it takes us to "make or produce" your order. Delivery time is in addition to the production print speed. Our website provides you with an estimated arrival date based on both of these two factors for your ease of use.
When we count turnaround time other than same day we only count Monday through Friday.
Shipping via UPS, Fed Ex, Free non-rush delivery and also our local messenger courier delivery service in participating locations.
We do not recommend that you do this. If You created your files at a low resolution (ex 72 or 150 dpi) and then you manually change the resolution to 300dpi. This results in asking the computer to calculate the pixels that are not there and to add new ones, thereby interpolating the image. Computers cannot add new data to sharpen the image, they can only add "filler" pixels. This usually always results in blurry and muddy images. Hence, if your original file was created at anything less than 300 dpi, it IS NOT acceptable to simply manually change the resolution to 300 dpi after the files have been created. Your files or images must be either recreated or rescanned at 300 dpi. Please remember that the image or file needs to be 300 dpi at FINAL SIZE. So if an image is 2"x2" at 300 dpi and then placed in a page layout program, such as Quark Express, and blown up 200% to 4"x4", the resolution now is only 150 dpi
Colors displayed on your computer screen do not always match the colors on your printed output. DO NOT trust your monitor! Why would the color on your monitor and the color on the actual postcard vary? Simply because they use different methods for creating color. There are differences between what you see on your computer screen and the output of your color printer. In some cases, they can be quite different. As a result, producing attractive printed documents involves compensating for these differences. The Color that is displayed on your computer monitor is created by projected or additive light. Red, Green, and Blue lights (hence the term RGB) are projected in differing strengths to form various color combinations. White results from combining Red, Green and Blue at it's full strength. The printed color, however, is reflected or subtractive color. The printed inks take in certain colors from the visible light spectrum -- what you see is actually the light which is reflected off the paper and inks. The printed color is referred to as CMYK color because Cyan, Magenta, Yellow and blacK inks are used to created the colors. As a result of these different methods for creating color, color mismatches often occur between monitors and printers. The range of color which can be produced on a monitor differs from that of a printer -- both devices produce some colors which the other cannot. Further problems occur because computer monitors are rarely calibrated to any standard settings and their colors shift as they age.
We do not recommend it but on occasions when you understand the risks it is strongly suggested that you do not use a thin border around your prints, If you are designing your file with a border around the edges, Please allow .125" cutting space around your card. NO BORDERS are recommended, as shifting in the cutting process may make borders appear uneven. Due to physical limitations of guillotine cutting, borders thinner than that will most likely appear uneven. Critical type or images, as well, must be at least 1/8" from the edge of the card. Same Day Rush Printing will not be responsible for typing errors, art or images that are cut off if these guidelines are not followed.
We most commonly accept & highly recommend either JPG and PDF (flattened uneditable) files because they are easier to save with the least amount of errors or corrupt file problems. We also accept many other file types which you can find in our file requirements page here.
Bleed is a term used in the printing industry that simply means that there is printing going right to the edge of the paper. When that occurs, bleeds must be incorporated into your file. For example, if you are ordering postcards that are size 5x7" and there is printing extending all the way up to the edge of all four sides, you must incorporate an 1/4" bleed on all sides. In the above example, your file or page size must be 5.25"x7.25". If you were to draw guides on your 5.25"x7.25" image that were 1/4" from the edge all the way around, the area outside that box formed by your guides is the bleed area, and that area will be cut off. You must make sure that your text and images that you desire to appear on your card are comfortably fit within those guides. Another 1/4" within the guides is an acceptable safety zone. You can download templates for most products, from the Templates tab.
No. Most web graphics are 72 dpi, on occasion is not a problem. But when it comes to printing, the images or files that you submit must be 300 dpi, at final size, to ensure maximum sharpness and quality. Failure to do so may result in pixelation and blurriness to your prints. Beware of Interpolation! DO NOT interpolate! Let's say that you've created your files at a low resolution (ex: 72 or 150 dpi) and then manually go and change the resolution to 300dpi resolution. This results in asking the computer to calculate the pixels that are not there and to add new ones, thereby interpolating the image. Computers cannot add new data to sharpen the image, they can only add "filler" pixels. This usually results in blurriness and pixelated images. Hence, if your original file was created at anything less than 300 dpi, it IS NOT acceptable, simply manually change the resolution to 300 dpi after the files have been created. Your files or images must be either recreated or rescanned at 300 dpi. Please note that the image or file needs to be 300 dpi at FINAL SIZE. So if an image is 2"x2" at 300 dpi and then placed in a page layout program and blown up 200% to 4"x4", the resolution now is only 150 dpi.
At times we can accept Microsoft Publisher or Microsoft Word files at our discretion, but we cannot guarantee that your content included is of high quality as publisher nor word are professional design software in which you can control quality output. Simply send us the Publisher or Word files and we will attempt to open them here and convert them to a PDF to print with an additional fee for conversion.
ONLINE DESIGN STUDIO TOOL
Unfortunately we do not. This is a free service that we offer as a courtesy to our customers hence we do not have any support or help on how to use it to design your prints. We do however offer professional graphic design services at an additional fee.
Our online design studio tool is free to use and available on almost all our products.